Discover exclusive access to diagnostic pathways for Bupa members.
Bupa health insurance
Exclusive benefits for Bupa members
Bupa members can access exclusive diagnostic pathways for conditions such as cancer and musculoskeletal (MSK) pain.
If you’re visiting us for any other condition, you can learn more about using your Bupa health insurance on this page.
Please note: the information on this page applies to our specialist services only. For details about paying for GP or dental care, please visit the Bupa website.
Bupa health insurance pathways
If you have Bupa health insurance, you can access exclusive diagnostic pathways that help you get answers – and treatment – faster. Many of these don’t require a GP referral.
Our pathways are designed to ensure that patients with time‑sensitive symptoms are seen and cared for quickly. You’ll also benefit from:
- fewer journeys and reduced unnecessary appointments
- streamlined bookings, arranged on your behalf
- access to leading London specialists at top private hospitals
Support for patients with symptoms that may suggest gynaecological cancer or endometriosis.
Key features:
- Triage call with a nurse specialist within 24 hours of referral
- Access to a one‑stop clinic within three working days, including consultation and diagnostics in the same visit
- Diagnosis within an average of 10 working days
- Access to Bupa Platinum consultants – our top-rated specialists who are covered by all Bupa policies (so there’s no hidden or unexpected costs)
Please note, you’ll need a GP referral to a gynaecologist to access this pathway.
Support for patients with heart-related symptoms.
Key features:
- Triage call within 24 hours of referral
- Access to a one‑stop clinic within 36 hours of triage, with consultation and diagnostics during the same visit
Please note, you’ll need a GP referral to a cardiologist access this pathway.
Support for patients with suspected breast cancer symptoms.
Key features:
- No GP referral required – simply contact us via the Bupa app
- Access to a one‑stop clinic within two working days, including consultation and diagnostics in the same visit
- Treatment starts within 31 days (if required)
- Access to world-class cancer specialists across our network of London hospitals
Support for patients with suspected prostate cancer symptoms.
Key features:
- No GP referral required – simply contact us via the Bupa app
- Triage call with a nurse specialist within 24 hours
- Access to a one‑stop clinic within two working days, including consultation and diagnostics in the same visit
- Treatment begins within 31 days if required
- Access to world‑class cancer specialists across our network of London hospitals
Support for patients with musculoskeletal-related pain.
Key features:
- No GP referral required – simply contact us via the Bupa app
- Fast access to imaging within three working days
How to use your Bupa health insurance
Visit your GP
For most conditions, you’ll need a GP referral. It doesn’t matter whether this is NHS or private. You can see a Bupa GP quickly and easily via the app.
If you’re worried about cancer or MSK symptoms, you might not need a referral. Call 0345 609 0111 and one of Bupa’s trained advisors will explain next steps.
Request pre-authorisation
Once you have your referral, contact Bupa to request pre‑authorisation. You can do this via the Bupa app, phone, or online.
You’ll usually receive approval for an initial consultation and any diagnostic tests your consultant recommends. If treatment is required, you’ll need to request further approval.
Once authorised, you’ll receive a code to use at the centre.
Book your consultation
When you have your authorisation code, call 020 4604 9394 to book your appointment. We’ll ask for your code and insurance details, so make sure you’ve got those ready.
If you’re unsure which consultant to see, our team can help you choose.
Payment and excess
You won’t need to pay the centre directly for insured services – we’ll invoice Bupa on your behalf.
If your policy includes an excess, you’ll need to settle this directly with Bupa as outlined in your policy.
Get in touch
Our Appointments team would be happy to assist with bookings and enquiries. Phone lines are open Monday to Friday, 9am to 5pm.