Learn what to expect when you visit our centre.
Information for patients
We’re looking forward to welcoming you to Bupa Health Care Canary Wharf. To help make your visit as smooth as possible, please take a moment to read the information below.
Preparing for your visit
We want your visit to feel as smooth and stress‑free as possible.
Please plan your journey in advance and try to arrive in good time. Unfortunately, if you arrive late, we may not be able to see you.
You’re welcome to bring a partner or family member for support, but please limit this to one person.
What to bring
If you’re visiting us for specialist care, please bring with you:
- your GP referral letter (if you have one)
- any previous scans or test results
- your medical record number (MRN), if you’ve visited us before
- a debit or credit card
- your insurance membership number and authorisation code (for insured patients)
- a letter of guarantee (for sponsored patients)
What else?
You may also find it helpful to bring:
- a list of your current medications, including vitamins and supplements
- a symptom diary
- any questions you’d like to ask
Visiting the centre
Find out how to get here, what to expect when you arrive, and the facilities available during your visit.
Arriving at the centre
When you arrive, please head over to our reception area, where our team will be waiting.
They’ll be able to check you in, assist with any paperwork, and direct you where you need to go:
- Dental and GP services: Ground Floor
- Specialist care: First Floor
We require all patients to provide card details on arrival. You’ll only be charged if there are outstanding payments (for example, pharmacy items or costs not covered by your insurer).
Amenities
Our centre includes:
- wheelchair access
- a customer lift
- toilets
- free WiFi
- free hot and cold beverages
Smoking and vaping are not permitted anywhere inside the centre.
Finding us
You’ll find us at 50 Bank Street, Canary Wharf, E14 5NT. We’re easy to reach by public transport.
- Jubilee line: Alight at Canary Wharf and exit via Upper Bank Street – the centre is just outside.
- Elizabeth line: Exit at Canary Wharf; the centre is approximately a 7–minute walk.
- DLR: You can exit at either Canary Wharf (around a 6–minute walk) or Heron Quays (approximately a 4–minute walk).
All stations and routes offer step–free access.
We are served by several bus routes, including 135, 277, D7, N277, and N550. Alight at Canary Wharf Station (Stop K) – the centre is directly opposite.
There is no onsite car park at Bupa Health Care Canary Wharf.
The closest car park is Jubilee Place Car Park, which is accessible via Bank Street. You’ll need a debit/credit card or contactless to pay for your stay.
After your appointment
Here’s what to expect once your appointment is complete, including next steps and payment methods.
If you’ve visited us for specialist care
If you’ve had any tests or scans, your consultant will let you know when to expect your results. You may need to return for a follow‑up appointment.
If you’ve had a procedure, please arrange for someone to collect you. If needed, our reception team can help you book a taxi.
Payments and charges
There are two types of fees, which are charged separately:
- consultant fees – the cost of your specialist’s time, expertise, and any care they personally provide
- centre fees – the cost for use of the hospital’s facilities, equipment, and clinical services
If you haven’t had a test, scan, or procedure, you’ll only be charged consultant fees.
Your consultant will invoice you for their services. This invoice may be sent directly to your insurer or sponsor, or to you personally. Your consultant’s secretary will be able to advise you on how this will be handled.
If you’ve visited the GP or dentist
Your GP or dentist will advise you on the next steps, which may include a follow-up appointment.
If you’ve had a dental procedure requiring sedation, please arrange for someone to collect you. If needed, our reception team can help you book a taxi.
Payments and charges
If you’re a self–paying patient, payment for your care is typically due after your appointment and can be made at reception.
Please note, we don’t accept cash or cheques.
FAQs
If you are using private medical insurance – yes. This can be from an NHS or private GP.
If you are self-paying – in most cases, no.
Bupa members may receive exclusive direct access to certain services which mean they don’t need a GP referral. You can find out more on our dedicated webpage.
If you need to cancel or reschedule, please call us on 0204 604 9300 as soon as possible so the slot can be offered to someone else.
Please call us on 0204 604 9300 as soon as you can.
We’ll advise whether you can still be seen or if your appointment needs to be rearranged.
Booking an appointment
How you book depends on the service you need. For full details, visit our appointment information page.