At Bupa Healthcare Canary Wharf, safeguarding is everybody’s responsibility.

Read more about our safeguarding policies below:

Safeguarding children

Within Bupa Healthcare Canary Wharf , safeguarding responsibilities include service users who are under the age of 18, as per the Children’s Act (2004), children who are carers or parents, and the children of adult services users. 

Section 11 of the Children Act 2004 places a duty on healthcare providers to have arrangements in place to ensure that the organisation and all staff working within it have regard to the need to safeguard and promote the welfare of children. Bupa Healthcare Canary Wharf regularly reviews its arrangements against these requirements and is compliant with them.

Safeguarding adults

Under the Care Act (2014), all adults have the right to live in safety free from abuse and neglect. An adult at risk is defined in the Care Act as a person aged 18 years or over who has care and support needs, regardless of whether they are currently receiving this care or not, and that because of these needs they are unable to protect themselves against abuse or neglect. 

All staff within Bupa Healthcare Canary Wharf  are trained, and encouraged, to ensure that they follow the principles of Making Safeguarding Personal as this initiative aims to ensure that our safeguarding response is individualised to the person’s own beliefs and wishes leading to meaningful improvements in the person’s life. The clinic has a duty under the Care Act (2014) to ensure that any requests to provide information under Section 44 is completed without delay and that any adults with safeguarding concerns is referred to adult social services under Section 42. 

All patients over the age of 16 years will have their capacity assessed within the guidance of the Mental Capacity Act (2015) with concerns being raised through the appropriate channels.

Domestic abuse

Staff in all areas are trained in domestic abuse and the importance of recognition, ensuring the victims receive the correct support and when referrals are required. 

There are posters in all areas of the clinic encouraging patients, staff and visitors to request help. An information leaflet is also available in all areas for patients, visitors or staff to take which contains essential advice and support agencies.

Safer employment

Bupa Healthcare Canary Wharf has a clear process for ensuring that anyone working with children and adults has an enhanced DBS check before they start work. Recruitment and selection training is mandatory for all appointing officers and Bupa policy requires that references are checked before an offer of employment is made. 

Bupa Healthcare Canary Wharf has a nominated HR Director who in partnership with our Safeguarding Lead is responsible for dealing with any allegations made by children against staff, in this instance Bupa Healthcare Canary Wharf works closely with the Local Area Designated Officer (LADO) or Person in a Position of Trust (PiPOT) if concerns arise.

Policies and procedures

Staff practice with regard to safeguarding is guided by Bupa Healthcare Canary Wharf ’s safeguarding children policy and safeguarding adults at risk policy. This policy has been written in accordance with ‘Working Together to Safeguard Children 2026’, the Care Act (2014) and the London Borough of Tower Hamlets safeguarding procedures. 

Bupa Healthcare Canary Wharf has a system for flagging safeguarding concerns and ensuring that missed outpatient appointments are followed up. All staff are given additional information and support from specialists within the safeguarding team around all matters in safeguarding on request.

Safeguarding training

Staff should have an understanding of both their role and responsibilities, and those of other professionals and organisations they may come into contact with. This is essential for effective multi-agency and inter-agency working. 

Safeguarding training is mandatory for all staff, regardless of role. Training needs analysis is mapped to the national Intercollegiate Guidance (2025) documents for both adults and children, and is delivered via a range of blended learning, with online and face to face training options. This training includes Prevent, Female Genital Mutilation, exploitation and encourages all staff to use their professional curiosity to Think Family. 

Bupa Healthcare Canary Wharf has a robust system in place for monitoring and ensuring compliance which is reported by the Safeguarding Committee to the Executive Board quarterly. Bupa Healthcare Canary Wharf also works in partnership with the Local Safeguarding Children Board which ensures multi agency exposure and sharing of best practice.

Safeguarding team

Bupa Healthcare Canary Wharf receives support from the Safeguarding Lead based at Cromwell Hospital who covers both safeguarding adults and children. Bupa Healthcare Canary Wharf also receives support from the Named Doctors for adults and children. The Chief Nursing Officer is the Executive Lead Director for safeguarding adults and children. 

Within Bupa Healthcare Canary Wharf , staff are encouraged to adopt link roles and safeguarding is one of those areas. The link staff receives additional training for this role. 

• Executive Lead for Safeguarding – Steve Bellingham
• Named Doctor for Safeguarding Children – Dr Sophie Rosseneu
• Named Doctor for Safeguarding Adults – Dr Angus Kennedy
• Safeguarding Lead – Heather Lawrence 

The Safeguarding  Committee meet quarterly. Here they discuss training compliance and the safeguarding incidence dashboard in order to identify learning points, highlight potential risks and reflect on good practice for both adults and children. Bupa Healthcare Canary Wharf also feeds into the Audits of the LSCB for the London Borough of Tower Hamlets as requested.

Contact the Safeguarding Lead

For all safeguarding enquiries, please contact: 

Heather Lawrence, Safeguarding Lead 

safeguarding@cromwellhospital.com  

07710 857489